Quality Assurance/After sales Service

How can we ensure product quality?

Firstly, we have a strong design engineering team to ensure that the product is bug free. Product design is based on the actual usage scenarios of users, so the product is more in line with market and customer needs.
Secondly, we conduct strict product testing, such as product limit testing and product water thrust testing, to ensure that the product meets design requirements and ensures that the product meets the design life.
Again, we have our own production engineering, which enables us to strictly ensure the production process.

Quality Assurance

Powerful design team

we have a strong design engineering team to ensure that the product is bug free. Product design is based on the actual usage scenarios of users, so the product is more in line with market and customer needs.

Strict testing

we conduct strict product testing, such as product limit testing and product water thrust testing, to ensure that the product meets design requirements and ensures that the product meets the design life.

Having a production factory

we have our own production engineering, which enables us to strictly ensure the production process.

Our qualifications and certificates

Our company attaches great importance to product quality and safety, and actively participates in various testing institutions for product testing. Passed third-party testing and obtained relevant certificates. More certificates can make customers feel more at ease when purchasing our products!

Qualifications And Certificates

Trademark Certificate

Trademark Certificate of the People’s Republic of China

CE Certification

Compliant with EU CE certification, product safety

FCC Certification

Meets the certification standards for electronic and electrical products in the United States and has been certified.

After Sales Service

Due to our strong confidence in product quality, our warranty policy far exceeds that of our peers.

Personal User Warranty Policy

Personal user warranty for one year, non human damage, we will replace any quality issues within one year, and we will be responsible for the round-trip shipping cost. (Force majeure factors are not within the scope: natural disasters such as fires, floods, etc.)

Commercial User Warranty Policy

For commercial users, the warranty period is six months. If there is no human damage, we will replace it if there is any quality problem within six months. We will be responsible for the round-trip shipping cost. Commercial users such as water entertainment equipment, paddleboards, kayaks, small boat rental companies, scenic spots, and parks. (Force majeure factors are not within the scope: natural disasters such as fires, floods, etc.)

Regarding International Customers

The maintenance and replacement of products for international customers are first the responsibility of local distributors and agents, and are free of charge during the warranty period. If the distribution agent in the country is out of stock or unable to repair it, it will be shipped by a Chinese company for replacement.

Regarding shipping fees

During the warranty period, the round-trip shipping cost for non-human damage, replacement, or repair of the product will be borne by our company and will be covered in various countries around the world. (Force majeure factors are not within the scope: natural disasters such as fires, floods, etc.)

Product packing list

When receiving the goods, please check if the outer packaging box is intact. If there is any damage, please contact the logistics company in a timely manner. We have the following accessories in our packaging box: 1 thruster, 1 watch type remote control, 1 battery charger, watch charging cable, 1 elastic rope, and 1 lithium battery. If there are any missing accessories, please contact us.